Frequently Asked Questions

  • Because we care.
  • We care about our products,
  • We care about the environment and, more than anything,
  • We care about the customers who come to us.
All of which is easy to say, of course, but we can back it up. We can back it up with ISO 9001:2015 and ISO14001:2015 accreditations which highlight the levels of quality and service we routinely reach, we can back it up with the peerless help and support we provide to each and every customer and we can back it up in the shape of a 16,500 sq. ft. custom built warehouse with an Energy Efficient A rating. This attitude is reflected in the huge range of items we have in stock and available to order, from Routers, Switches, IP Phones and WiFi Access Points to networking hardware, IT equipment and accessories from a variety of providers. If it’s in stock, it’s on our shelves and if it’s on our shelves it can be with you, quickly and simply.
Yes, If you’re item is on the website then it’s on the shelves of our warehouse, ready to be despatched.
If you place your order before 3pm European central time (Berlin, Copenhagen, Rome-time) on week days, then it will be sent from our warehouse on the very same day.
We utilise all the major courier companies operating within the EU and the UK, giving us a network of carriers capable of delivering right across the UK and EU.
Deliveries across Europe will take expect 2-5 week days if the freight carriers isn't somehow delayed.
We offer free delivery unless anything else is stated.
We offer a 15-day return, 1 year of product warranty.
We offer PayPal and all major credit cards. Please get in touch if your preferred payment method is not available.
Sorry no, we are only an online based shop, but we ship out all working week days.
Whilst the degree of technical help we can offer once the purchase is complete is limited, we’re happy to answer any questions you might have to the best of our ability. Contact us via the website and we’ll try to answer your questions or point you in the direction of someone who can.
Our website is accessible 24 hours a day, seven days a week, allowing you to complete your purchase at the time and place which most conveniently meets your needs. Any orders placed will be despatched on the next business day.
Yes, we do. We automatically send an email containing all of the relevant VAT information to every customer.

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